There are 4 different kinds of shipping methods available for your selection:
1. The information needed for shipping includes your full name, address, and phone number. Please be aware that we can only ship your wedding dress by ZIP CODE address. While PO Boxes or similar addresses are not available for shipping.
2. We will ship your wedding gown within 5 working days after finishing packing. And the tracking numbers will be provided for you to track on the specific website by yourself.
3. If problems occur duing the shipping of your wedding dress, we will contact you by email to explain the details.
4. We are not responsible for customs taxes, thus if your local customs or courier ask for taxes, you should pay by yourself.
International Shipping Information
In order to help our customers to get your order quickly and safely, here are some points for your selection:
All the orders are processed according to order confirmation we get from customers, and we are trying our best to satisfy all customers. All orders placed on our website should obey the following policies under any conditions.
- We only accept return if there are obvious quality problems which exclude size and color problems, and wrong shipping times.
- Your requests must be received within 24hours after we receive your order by email, otherwise we will not accept.
- Color Aberration exists due to the color effect of different PC monitors and weather conditions. This problem can not be treated as quality problem under any conditions.- For customer made size dresses, we can not offer any return, please find a professional tailor to measure you and keep fit. But we can revise it for you if you can pay for shipping back fee.
- For standard size dresses, if there are any size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to firstname.lastname@example.org and our customer service may have the designated personnel to deal with the dispute and a reply will be offered within 24 hours.
- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.
- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not like the pictures we offer, dissatisfy about the quality and not like the fabric, etc. are not accepted
- We do not accept the request for return if your received product does not meet your requirement on the hang of the style from the original product design. Any changed items from original design can not be returned and exchanged under any circumstances.
- All returned items must be in original package and condition. If there is any dust, dirty spots and so on, we shall not offer refund. And you also need to pay 30% total amount of order as restock fee (for example, if you order item value is GBP 150, the refund is GBP 105), and the shipping cost you paid before will not be refunded.